What Folks Are Sayin' About Patrick Riley Services
Thorough and efficient!
Steve G. was excellent! Arrived promptly and called to inform me of estimated arrival time. AC tune-up was performed according to what I had been told. Steve summarized the work that was done and even helped me trouble-shoot rattle in vent that had nothing to do with the service visit. Great job Steve! Thorough and efficient!
My new units are working great, and whenever it's time to replace them, I'll call Patrick Riley first.
I needed two new heat pumps, and I was determined to pay as little as possible without sacrificing quality. I collected bids from 15+ companies. Patrick Riley's bid was tied with one other company for the best price, but their sales guy was friendlier and more knowledgeable than the other guy, so I went with him. He was able to get my systems installed the next day. I wasn't home at the time, but my wife said the guys that did the work were polite, professional, and did good work. My new units are working great, and whenever it's time to replace them, I'll call Patrick Riley first.
After entering my home he explained his process and answered all my questions...If I need future repairs or replacement, I most certainly would call upon Matt.
Matt called prior to his visit. Upon arrival his uniform and personal appearance was impeccable. After entering my home he explained his process and answered all my questions. He placed a new filter in my return and went the extra mile and cleaned the metal grate. He also showed me the duct dirt by using a paper towel, then explained the process of getting them cleaned as well as an approximate cost. I found him to be very thorough outside and in my attic. He advised he lived in my same vicinity and said I could request him for future potential issues. If I need future repairs or replacement, I most certainly would call upon Matt.
Professional, honest and extremely hard working
Professional, honest and extremely hard working. Replaced a very old cast iron drain pipe from the kitchen, due to a crack. Provided best solution to replacement issues, to sustain a long-term fix. Excellent job and would highly recommend and use again.
Did a great job.
Did a great job. Answered all my questions and gave some good advice about replacing our systems.
Trevor was very professional...
Trevor was very professional, explained what he was doing and why. He gave maintenance tips and told me what to expect from my equipment. Cleaned up before he left.
Fast, thorough and friendly
We've been customers of Patrick Riley in one form or another for ten years. So far they have been able to keep our air conditioner and furnace running efficiently and safely. Freddie was the technician on our most recent visit. He was fast, thorough and friendly. Great service
Professionalism, honesty and good service
My wife called Patrick Riley, Cooling, Heating & Plumbing Co. and spoke with Daria. First of all, she is very customer-oriented and friendly. She told my wife that Freddy would come to check our bad a/c unit in the attic. Freddy came on time and ready to work. He is very professional, friendly and knowledgeable. He gave us options and recommendations on what is needed to be done to fix the problem on our a/c unit. We are very, very satisfied with the work and service that Freddy did. We highly recommend Patrick Riley and Freddy for their professionalism, honesty and good service.
It was so refreshing to have such respectful individuals helping us in a stressful situation.
I scheduled for someone to come out ASAP. Within a few hours a tech, Oliver, was at our house. He took his time inspecting our dinosaur of a unit and came back down from the roof with some bad news, the compressor was shot. Even worse, being an older unit, it might take some time to find a replacement, and it wouldn't be cheap. My heart absolutely sank. We decided to purchase a brand-new A/C instead. Oliver went over the available options very clearly, got us prequalified for a loan to cover the cost, and set up an installation for the very next day. Everyone that came to my house was incredibly polite, very professional, and genuinely awesome. I got yes ma'am and no ma'am and thank you ma'am. It was so refreshing to have such respectful individuals helping us in a stressful situation. Thank you, Patrick Riley, for making a very hot house, cool and comfortable! You will get our business from here on out and I will recommend your services to everyone that I know.
Did an excellent job
The technician, Joel, called prior to arriving. Did an excellent job including washing the cooling coils on the exterior. Explained in detail what he was doing and made an adjustment in the gas furnace. Would be happy if Joel is the technician to take care of my units.
Patrick Riley is my AC repair place for life
I have never trusted a service professional more than I did BJ. He was not only happy to have me come up and go over what he was doing but also the 'why behind it. He explained what broke, what caused it and answered any question I had while letting me see what needed to be worked on too. Patrick Riley is my AC repair place for life. This is my first home so this was a pretty big deal to me. Not only were they fast (I waited 20 mins) but also friendly, knowledgeable, encouraging and their prices were on par with all the averages I looked up online after doing my home work. Trust these guys and let them handle it! Bj you rock man!
Professional, Works Hard, Knows the business.
Curtis is a great Heating/Air Conditioning technician. Professional, Works Hard, Knows the business. The Service contract that I have with PR is a great contract. They always call to set up Appt times for them to do PMs.
Customer service was outstanding
Curtis went above and beyond, and his customer service was outstanding. He thoroughly checked my ac system, telling me my options (when I decide to move forward).
They are in a class of their own for their honesty, integrity, prompt service and fair pricing
I've used Patrick Riley to service the heat pump on three of my properties and they will continue being my first call for all AC issues. They are in a class of their own for their honesty, integrity, prompt service and fair pricing. Unlike some of their competitors, they haven't once tried upselling me on a brand new unit. When I called them last night at 5:33 with a service request, Chris was already calling me back at 6:13 with a complete diagnosis and cost for repair! (Didn't even think they'd be arriving that quick, let alone diagnosing it so fast!) Oliver and Freddy have both done tune-ups on a couple of my other properties, providing comprehensive reports and recommendations at a very reasonable cost. This is so much better than just hearing from a glorified salesman at one of the bigger companies telling me "your system is old, it's time for a new one, I can give you a deal for $XXXX if you buy it today.
We will definitely recommend Patrick Riley to anyone looking for service
Curtis Gutare came out at the exact time that was agreed upon. He was very professional in the way he carried himself and the way he treated us. He inspected and checked out both of our A/C units and explained all our options for repairs that were needed the Costs and Discounts that were available. We were very pleased with the service rendered. We will definitely recommend Patrick Riley to anyone looking for service. Great Experience."
repaired my unit in an hour
I am a past customer of Patrick Riley and have been very happy with them. Will just left my home and was very professional, made recommendations, and repaired my unit in an hour. I have just signed up for their lifetime package. I highly recommend them.
He answered all my questions and was very informative
Patrick Riley is a professional company. Dale C. The service tech was friendly, neat, and professional. He answered all my questions and was very informative. I would recommend them to be your provider for new installations and annual service check- ups. [Patrick Riley] has been our service provider for a couple of years and we wish we had heard of the company years earlier. It would have saved us from the bad experiences our first nine years here in AZ.
Clean and respectful and efficient.
Drew arrived on time and promptly fixed the a.c unit that was not working I have worked with this company for over 5 years and with great success. They are clean and respectful and efficient.
Thank you for the Honesty, Integrity and professionalism
Thank you for the Honesty, Integrity and professionalism to do the right thing when repairing our ac. So many companies are out to make a quick buck at my expense it's nice to see someone that's there to do the job right without trying to rip me off. Thank You.
He took time to explain my options
Vicente C. was very professional and solved my problem at a reasonable cost. He took time to explain my options and what would get me thru the summer. If necessary, I will contact your service again. You beat out George Brazil.
Excellent service and response to our problem. Vincente was professional and did everything he could to identify and repair the issues with our unit. He fixed the problem while we were in the middle of a storm. Unbelievable service.
Very knowledgeable guy
Chris Palmer showed up to fix my unit - he was great - found the problem, was comfortable with me watching him work and had the skills and tools to do this work quickly and efficiently. Very knowledgeable guy. I'll request him by name next time.
Dan B. was very professional and courteous. He was always punctual and kept me informed of the progress of the job. I would certainly recommend Dan for any air conditioning service.
very nice and professional
He was very nice and professional. He performed the work on the units quickly and efficient.
Courteous, professional and efficient
Kelly O. did an excellent job. He was courteous, professional and efficient. He took the time to explain what he was doing and why. He was also very amenable when we asked that two separate invoices be prepared for work done at a neighbors home and ours. He was under the impression that it was one work order to be paid with one invoice.
Will Woods did a fantastic job with us was very professional and we enjoyed him and would recommend him highly.
Respectful and very professional
Please continue to hire such excellent technicians which are very respectful and very professional in performing their job.
professional, honest and efficient
Very professional, honest and efficient. Thanks!
very professional and honest
Will was very professional and honest, I would recommend him to family and friends.
He did a good job in giving us an estimate. Very professional.