Losing air conditioning in Phoenix during the hottest weeks of the year is a safety issue, not an inconvenience. Mitchell’s system failed at 6 p.m. on a Saturday. By Tuesday morning, a new one was installed, with a loaner unit keeping one room cool in between.
The Problem
Mitchell’s AC stopped working at 6 p.m. on a Saturday. Patrick Riley technician Curtis arrived by 10 p.m. and worked until 12:30 a.m. to diagnose the problem. The nine-year-old unit needed a full replacement, not a repair.
A Loaner While He Waited
With Arizona temperatures at their peak, Patrick Riley had the new system installed by Tuesday morning, a fast turnaround for that time of year. In the meantime, Curtis brought his own window air conditioner so Mitchell and his dogs could stay cool in one room instead of searching for a pet-friendly hotel.
“This was way over and above for an AC company,” Mitchell said.
The Installation
Patrick Riley technicians Cristian and Juan arrived at 6 a.m. on another hot day and worked through the heat to install the new system as quickly as they could. Cristian removed the old air conditioner and furnace before he and Juan began setting the new unit.
“The amount of work that needs to be done to attach an AC is extreme, all done in a hot environment,” Mitchell said.
Why Peak Season Makes Fast Replacement Hard
In a Phoenix summer, every HVAC company’s schedule fills with failures at the same time, and equipment stock runs lower than it does in spring. A replacement that might take a day to schedule in March can take a week or more in July.
Getting a new system installed within three days during that window takes a company that keeps crews and equipment available for exactly this situation, and it is why the loaner unit mattered so much in the meantime. Phoenix-area systems also run nearly around the clock in July, so a nine-year-old unit here has more hours on it than a much older unit in a mild climate, which is part of why repair stops making sense sooner.
Why This Mattered
Losing AC during Arizona’s hottest months puts a household at risk, especially with pets or anyone sensitive to heat in the home. Mitchell’s experience shows what it looks like when a company treats that risk seriously: a late-night diagnosis, a personal loaner to bridge the gap, and a full replacement in days.
“Losing your AC in Arizona can kill you,” Mitchell said, “but thanks to Patrick Riley’s team, this experience couldn’t have been better. They actually care.”
If Your AC Fails During Extreme Heat
Patrick Riley provides service the same day you call, and technicians complete rigorous, ongoing training so they can diagnose a failed system at 10 p.m. as well as at 10 a.m. Work is backed by the 100% satisfaction guarantee.
If your air conditioner stops during the hottest part of the year, Patrick Riley’s emergency AC repair team can get a technician to your home, help you stay cool while a permanent fix is arranged, and handle the AC replacement if the unit cannot be repaired. Contact Patrick Riley online or by phone to set up a visit.